Privacy Policy

Mayflame Pet Sitting Services Privacy Policy

Last updated: September 2025

At Mayflame Pet Sitting Services, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following information when you use our services or contact us:

• Name, address, email address, and phone number

• Details about your pets (e.g., name, breed, age, health needs)

• Payment details (where relevant)

• Any information you provide via email, phone, or our website contact form

2. How We Use Your Information

We use your personal information to:

• Provide pet sitting and related services

• Communicate with you about bookings and enquiries

• Maintain accurate records for insurance and business purposes

• Comply with legal obligations

We will never sell or share your information with third parties for marketing purposes.

3. Data Storage & Security

Your information is stored securely and only kept for as long as necessary to provide services or meet legal requirements. We use reasonable measures to protect your personal data from unauthorised access.

4. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections to your information

• Request that we delete your data (where legally possible)

If you wish to exercise these rights, please contact us at: [Insert email address here].

5. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

 

Terms & Conditions

Mayflame Pet Sitting Services – Terms & Conditions

Last updated: September 2025

By booking services with Mayflame Pet Sitting Services, you agree to the following terms and conditions:

1. Services

We provide pet sitting and related animal care services as described on our website. Each booking will be confirmed in writing (email or text).

2. Owner Responsibilities

• You must provide full and accurate information about your pets, including health conditions, behaviours, dietary needs, and emergency contacts.

• Pets must be up to date with vaccinations, flea, and worm treatments (where applicable).

• You must provide all food, medications, and equipment required for the duration of the booking.

3. Emergencies

In the event of illness or injury, we will make every effort to contact you immediately. If we cannot reach you, we reserve the right to seek veterinary care for your pet. All veterinary costs are the responsibility of the owner.

4. Insurance & Liability

• Mayflame Pet Sitting Services is fully insured through BHS Gold Member Insurance.

• We cannot accept liability for illness, injury, loss, or death of any pet, except where caused by proven negligence.

• Owners remain responsible for their pets’ behaviour and any damage caused by their pets.

5. Payments & Cancellations

• Payment terms will be agreed at the time of booking.

• Cancellations made less than 48 hours before the start of the service may be charged in full.

6. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy.

7. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.